Role Purpose
The purpose of the role is to resolve, maintain and manage client?s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA?s ensuring client satisfaction
_ IBM WebSphere Application Administrator, around 5-6 Years of experience
_ Administration of IBM WebSphere Product Line i.e., WebSphere Application Server, IHS
_ WebSphere Application Server Installation, resource configuration, deployment of applications, patch installation, Integration
_ Performance tuning and log analysis, Heap dump analysis
_ Handled WAS Upgrade
_ Knowledge of Shell scripting as required for operation support
_ Managing Maximo Admin role will be an added advantage
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |