• ITSM | Service Management

• Work in a team as Service Management expert for responding to RFP, RFI, RFQ.
• End to end ownership of Service Management solution.
• Define all elements of the solution model in sufficient detail to accurately estimate the cost, effort, timeline, and likelihood of success in delivering the solution with value for both the client and organization.
• Provide efforts, bill of material, cost models, and pricing sheets.
• Determine the cost parameters of all elements of the solution (transition, solution realization, ongoing operations) throughout the life of the bid cycle.
• Document all risks, issues, and mitigation strategies that could affect fulfilling the opportunities.
• Create design and architectures for given scenarios.
• Coordinate with different practice teams.
• Participate in customer workshops, solution defense workshops, and due diligence workshops.

• Must have extensive knowledge of Service Management and should have worked on Service Management delivery, transformation, improvement projects and/or proposals.
• Must have at least 8 years of overall IT experience.
• Must have at least 2 years' experience in Service Management Presales, experience in architecting solutions and responding to RFPs.
• Technical expertise in at least one of the following areas:
  • Service Management: Define service management strategy, design and implement ITSM processes and tools in customer environments, manage service management process team, improve service management maturity.
  • Service Integration and Management (SIAM): Define SIAM strategy, design and implement SIAM framework, processes and tools in customer environments, define and implement vendor performance management strategies and processes, improve maturity of SIAM organization.
• Must have one or more certifications such as ITIL v3 Expert, ITIL 4, SIAM Foundation, SIAM Professional, Agile, VeriSM.

• Bachelor of Engineering

Location

Bangalore, Chennai, Hyderabad, Pune, Bhubaneshwar, Kochi