TCS is hiring for Shipping Agent Doer role !!!

Qualification-Minimum 15 years of regular, full-time education (10 + 2 + 3)

Shift- Rotational 24*7

Job Description-

? Deliver Superior Customer Experience

? Ensure each document is handled within the agreed timeline

? Ensure each document is handled with care with zero defects and achieves the require quality level

? Meet vessel cut offs and other deadlines

? Understand the processes by country/Account and deliver expectations

? To meet and exceed Productivity targets.

? Correspondence with customers for any queries, clarifications and amendments

? Providing accurate, detailed and complete information the first time and every time

? Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers

? To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets.

Regards

Ritika Jagwani (HR)