1 Role** L1 Service Desk Support associate

2 Required Technical Skill Set** Technical Support

3 Desired Experience Range** Minimum of 1 year exp in international call taking profile

4 Location of Requirement Bangalore

Desired Competencies (Technical/Behavioral Competency)

 - Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills

Good-to-Have CompTIA A+, N+, ITIL Foundation certification

 Responsibility of / Expectations from the Role

1 Voice and chat support

2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging

3 Excellent Customer handling/soft skills

4 Logging incidents and service requests and manage their lifecycle

5 Willingness to learn