Role & responsibilities

• The technical support executives should have the ability to provide solutions to technical problems & expectation management
• Should have the ability to establish and maintain contact with TCS Senior users.
• Scrutinising the reports & troubleshoot the issues mentioned.
• Should have professional approach towards problems and responding to them in a timely manner.
• Should have basic and advanced level skills on handling various type of endpoints & devices in the end user category.
• Responding to the issues of servicing with effective skills.
• Should know how to tackle & handle technical support queries
• Should be keen to learn and develop on new technologies.
• Should have good exposure to mobile devices.
• Should be aware upcoming technologies

Preferred candidate profile