SAP ISU ABAP Consultant

Role & responsibilities

• Provide day-to-day production support and troubleshooting for SAP ISU ABAP modules within the AMS environment.
• Analyse business requirements and translate them into technical solutions using ABAP programming in the context of SAP ISU.
• Develop, test, and deploy custom ABAP programs, reports, interfaces, enhancements, forms, and workflows, specifically for ISU processes (Billing, Device Management, Customer Service, etc.).
• Participate in incident, change, and problem management processes according to ITIL best practices.
• Collaborate with functional consultants and business users to resolve complex issues and deliver enhancements.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Prepare technical documentation, test cases, and user guides as needed.
• Adhere to established coding standards, quality assurance, and security protocols.
• Support integration with other SAP modules and third-party applications.

Stay updated with the latest SAP ISU and ABAP developments and recommend improvements

Preferred candidate profile

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of hands-on experience in SAP ABAP development, with at least 2 years in SAP ISU projects.
• Strong knowledge of SAP ISU modules and processes (Billing, Device Management, Customer Service, etc.).
• Proficiency in ABAP programming, including Reports, BAPIs, BADIs, User Exits, Enhancements, ALE/IDOC, and Smart Forms.
• Good understanding of AMS/production support environments and ITIL processes.
• Experience in analysing and resolving performance and technical issues.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently as well as collaboratively within a team.
• Willingness to work in shifts or on-call support, as per project requirements.

Preferred Skills

• Experience with Fiori/UI5, OData services, and integration technologies.
• Exposure to S/4HANA and new SAP technologies is an added advantage.
• Basic understanding of the utilities business domain.