Key Responsibilities

• Deliver L2/L3 AMS support for SAP Enterprise Portal (EP).
• Monitor, analyse, and resolve portal access issues, performance bottlenecks, and user role or authorisation challenges.
• Configure and provide support for iViews, pages, roles, and worksets, as well as manage Portal Content Administration.
• Troubleshoot issues related to the Universal Worklist (UWL) and associated workflows.
• Support single sign-on (SSO) configuration and authentication mechanisms for seamless access.
• Address Java stack-related portal issues in collaboration with the SAP Basis team.
• Facilitate integration with backend SAP systems, including ECC and S/4HANA.
• Assist in portal upgrades, patch applications, and transport management activities.
• Perform root cause analysis (RCA) and implement permanent corrective actions.
• Coordinate with SAP Basis, Security, ABAP and Java teams, as well as business users, to resolve issues efficiently.
• Maintain up-to-date portal documentation, standard operating procedures (SOPs), and knowledge transfer (KT) materials.
• Ensure adherence to ITIL-based AMS processes, including Incident, Change, and Problem management.

Required Skills & Qualifications

• 510 years of hands-on experience working with SAP Enterprise Portal.
• Extensive experience in portal content management, role and user administration, and iView configuration.
• Good understanding of Java stack architecture and portal frameworks and services.
• Experience with SSO, authentication, and security concepts.
• Proficiency in UWL configuration and troubleshooting.
• Demonstrated track record in AMS support projects.
• Strong analytical, troubleshooting, and communication skills.

Good to Have

• Exposure to SAP NetWeaver Java and SAP Fiori launchpad, including transition knowledge.
• Basic knowledge of ABAP debugging and Java/Web Dynpro Java technologies.
• ITIL Foundation certification.
• Experience supporting 24x7 production environments.