Process Associate - Mumbai
Full Time
1 month ago
Employment Information
Process Associate
Position:
Experience:
Certification:
Key Skills:
Job Responsibilities:
Key Requirements:
Additional Details
Other Details TCS Hiring Process Associate in Mumbai, Apply TCS Careers in Mumbai.
Position:
Collection Executive (Telecalling)
Experience:
Relevant experience in collections required.
Certification:
DRA Certified (Mandatory)
Key Skills:
- Negotiation
- Communication
- Persuasion
Job Responsibilities:
- Make outbound collection calls to customers with overdue payments.
- Negotiate and persuade customers to make timely payments while maintaining professionalism.
- Follow compliance guidelines and adhere to RBI/DRA regulations.
- Maintain accurate records of interactions and payment commitments.
- Work towards achieving collection targets.
- Handle customer queries related to outstanding dues and provide appropriate solutions.
- Collaborate with the team to improve collection strategies.
Key Requirements:
- Prior experience in a collection process is mandatory.
- DRA certification is required.
- Strong negotiation and persuasion skills.
- Excellent verbal and written communication.
- Ability to handle difficult conversations tactfully.
Additional Details
Location: Mumbai
Job Function: Business Process Services
Role: Process Agent
Desired Skills: Customer Service
Qualifications: Bachelor of Commerce
Other Details
Role: Customer Success Associate,
Industry Type: IT Services & Consulting,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Customer Success
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