TCS is hiring for Passenger Revenue Accounting-Refunds

Key Responsibilities:

• Receive refund requests from BSP download requests and record details.
• Work on calculations and update BSP with final calculation.
• Once accepted, provide credit to the passenger or staff.

Domain Requirements:

• Well versed with PNR reading, including PNR, PNR history, and interpretation of remarks.
• IATA UFTAA Certified / Diploma in Travel and Tourism preferred.
• Fare filing and fare auditing knowledge preferable but not mandatory.
• Refunds knowledge, including calculating refunds and processing refund rules.
• Refunds processing via BSP / ARC / GDS; GDS knowledge.
• Experience with refunds in a travel agency, airline, GDS, travel portal, or refunds back office process.
• Information on non-refundable taxes and ability to read/interpret tax information in Amadeus.
• Ability to work on Amadeus PNR cases and refund requests from BSP link.

Other Requirements:

• Good communication skills.
• Knowledge of tickets issued with various forms of payment (CASH/CC).
• Working knowledge of MS Office and other standard desktop applications.
• Understanding of general procedures for over refund/under refund cases.
• Ability to handle all types of refund calculations for exchange, partial, or downgrade cases.
• Willing to work in shifts.