Full Time 1 month ago

Job Level Experienced Professional

Experience Less Than 1 Year

Job Type Full Time

Location Mumbai

Job Role

Provide customer service through daily interactions to build relationships of mutual trust and confidence with customers.
Understand customers circumstances and match appropriate solutions through sound knowledge of practices, policies, and procedures.
Address and resolve customer concerns, inquiries, issues, or complaints.
Prepare correspondence, including payoff letters, in a manner that reflects bank policies and guidelines while protecting the integrity of the customer.
Coordinate with solicitors, settlement agents, and brokers for loan payoff; coordinate with indexing teams, credit teams, etc. as required, and follow up to meet TAT requirements.
Perform data entry into systems, such as loading direct debit instructions, offsets or nominations, changing customer information, updating existing loan information, or initiating refunding transactions.
Review and complete payments to builders and customers for the construction of a house, including amending and distributing schedules, ordering inspections, completing valuations, and actioning emails related to payments.
Verify the process of releasing security titles post loan discharge.
Apply additional discounts on variable loans as per instructions received from product teams.
Update correct information relating to customer, security, etc., in the security application.
Investigate queries on loan accounts maintained in the existing systems and apply loan features as requested by the customer.