Job title: IVR Testing

Experience Range:4- 12 Years

Job Location: Kolkata/Delhi/Bangalore/Chennai

Job Description:

IVR Testing (Interactive Voice Response)

Call Flow Validation

Test IVR menus, prompts, and routing logic for accuracy and user experience.

Functional & Regression Testing

Validate DTMF inputs, speech recognition, and fallback mechanisms.

Integration Testing

Ensure IVR works with backend systems like CRM, ticketing, and telephony platforms.

Load & Stress Testing

Simulate high call volumes to check IVR performance and stability.

Reporting & Defect Tracking

Document test results, identify issues, and collaborate with developers for fixes.

HR - Talent Acquisition Group

Let's connect on Linkedln: linkedin.com/in/mahalaxmi-g-46a391245

For Opportunities visit: https://ibegin.tcs.com/iBegin

Website: www.tcs.com