About The Role

Job TitleInternational Blended Voice

Grade
BPO1/2/3

Skill
International Blended

Location
Bangalore

Formal Education & CertificationGraduate in any disciplineBasic computer knowledge required (MS-Office Applications)Proven ability to adapt to new tools by applying logical approachWork experience as per the job gradeTyping speed of 30 wpm with 100% accuracyKnowledge & ExperienceInternational voice process experience - MandatoryNO domestic voice process experienceUS voice process experience - PreferredExperience in International HR Helpdesk - PreferredExperience in international chat process - MandatoryUnderstanding of various processes of core HR OperationsGood understanding of various HR Systems/applications and case management tools like ServiceNow, WorkdayUnderstanding of Service level agreementsUnderstanding of Telephony tools e.g. AvayaBehavioral AttributesExcellent written and verbal communication skillsExcellent probing, problem-solving and decision-making skillsLogical and efficient, with keen attention to detailStrong customer service orientationEffective troubleshooting skillsLearning agility aptitude to venture into unknown territoriesGood researching skillsCore Role ResponsibilitiesHandle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors, and 3rd parties.Ensure call details are logged in the ticketing tool with proper notes.Ensure data privacy processes are followed with utmost focus.Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.Work ConditionsAbility to work 24x7 shift timings with rotational week offsFlexible working as per queue requirement for both Voice and ChatsNo remote working optionAdditional InformationLocation: BengaluruJob Function: BUSINESS PROCESS SERVICESRole: ExecutiveDesired Skills:Voice Helpdesk AgentQualifications: Bachelor of Commerce
Other Details TCS Hiring International Blended Voice in Bengaluru, Apply TCS Careers in Bengaluru.