Role Title: Associate/ Senior Process Associate (Operations)

Experience required:

• 1 - 3 years of relevant work experience in an International BPS Operations.
• Experience in Cards dispute management operations.
• Chargebacks
• Fraud/ Non-fraud Dispute Management (Credit/ Debit cards)
• Visa/ Mastercard etc
• Graduate/ Postgraduate in any discipline.
• Good verbal and written communication.
• Good interpersonal skills.

Key Responsibilities:

• Investigate Suspicious Transactions
  Examine transactions flagged as suspicious, typically for a credit cardissuing bank or an investigative agency.
• Assess Potentially Fraudulent Charges
  Review charges that may be fraudulent and contact clients to gather additional information.
• Handle Customer Disputes
  As a Card Fraud/Dispute Claims Analyst, investigate customer disputes and resolve contested transactions, including raising chargeback requests with merchants.
• Evaluate Disputes Using Data
  Analyze transaction data for indicators of fraud such as timestamps, location details, IP addresses, and other elements to determine cardholder involvement.
• Develop Expertise in Fraud Detection
  Build a keen eye for detail and a solid understanding of tools and techniques used in fraud detection.
• Meet Operational Targets
  Deliver on day-to-day production and accuracy goals.