The associate will be responsible for HR administration transactions and query management for areas such as onboarding, leaves, payroll, benefits, documentation, workforce/systems, etc. The role includes checking and responding to employee tickets/queries via calls and emails and providing issue resolution and closure according to job specifications. The associate will serve as the first point of contact for employees, addressing HR-related queries and requests across the employee lifecycle. Provides accurate and timely support through multiple channels, ensuring positive employee experience and adherence to policies.

• Manage HR employee lifecycle related queries and concerns.
• Handle queries pertaining to working hours, support questions related to immigration requirements, personal/job data change, learning administration, offboarding, etc.
• Review, respond, and resolve employee requests/tickets raised by employees. Ensure timely resolution via email/chat/calls. Intervene and promptly address any employee concerns and share resolutions.
• Help resolve major employee grievances and counsel employees if there are any escalations raised. Also assist if any employee relations issues are raised.
• Collaborate with employees to ensure prompt resolution and work towards achieving maximum employee satisfaction.

• 15 years experience in HR helpdesk/HR operations or customer support.
• Bachelor of Architecture

• Helpdesk Solution
• Human Resource
• Voice Helpdesk Agent