Customer Support Executive - Mumbai

Full Time 1 month ago
Employment Information
AAKASH INFOTECH is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey.

  1. Managing a team of representatives offering customer support.
  2. Overseeing the customer service process.
  3. Resolving customer complaints brought to your attention.
  4. Creating policies and procedures.
  5. Planning the training and standardization of service delivery.
  6. Selecting and hiring new staff.
  7. Monitoring the work of individual representatives and of the team.
  8. Conducting quality assurance surveys with customers and providing feedback to the staff.
  9. Possessing excellent product knowledge to enhance customer support.
  10. Maintaining a pleasant working environment for your team

Other Details
Industry Type: IT Services & Consulting,
Employment Type: Full Time, Permanent
Role Category: Customer Success
 
TCS Hiring Customer Support Executive in Mumbai, Apply TCS Careers in Mumbai.