Full Time 1 week ago

Job Level Experienced Professional

Experience Less Than 1 Year

Job Type Full Time

Location Mumbai

AAKASH INFOTECH is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey.

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team

Other Details

Role: Customer Success Associate,

Employment Type: Full Time, Permanent

Role Category: Customer Success