Role & responsibilities

• Setting up Bridges and drive / Lead Service calls
• Excellent in doing Triages
• Good at Problem / Conflict solving
• G-Suite Familiarization
• Should be able to understand, contribute an connect with all ITSM functions
• Good at ITSM Reports and Dashboards
• Need to have sound judgment to classify the priority of Incidents and decide on whether the Incident is Candidate for Major incidents or not.
• Need to be good at probing
• Need to be a good communicator both verbal and written
• Need to be having Client Centric focus
• Need to have a good understanding of Functions like Service desk
• Should be good at isolating the issues and pointing at root cause
• Need to have moderate knowledge of Infrastructure Technology and platforms