International Voice Process – Customer Support in Mundra

TCS

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Pay
₹25,000–45,000 a month
Location
Mundra, Gujarat
Work mode
On-site
Job type
Full time
Experience
Up to 12 yrs
Category
Fintech

In hand: about ₹22,400–40,500 a month after PF and income tax (estimate). How it's worked out

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About the role

In Mundra, you will join the International Voice Process team, focusing on customer support for global clients. Your primary role will involve handling customer interactions with no availability gaps, ensuring a seamless experience for every client you assist. This position requires excellent communication skills and a strong customer focus.

Your daily tasks will include adhering to service level agreements, meeting performance benchmarks, and staying updated with any changes in processes. You will also be responsible for tracking key performance indicators, such as customer satisfaction and average handling time, and implementing corrective measures when necessary.

This role is suitable for both experienced candidates and fresh graduates from specific educational backgrounds. If you are a motivated individual with a customer-centric mindset and the ability to work in rotational shifts, we welcome you to apply on this page.

What you'll do

  • Handle international customer interactions daily with no availability gaps
  • Ensure adherence to service level agreements for both individuals and teams
  • Meet and exceed established performance benchmarks
  • Focus on key performance indicators like customer satisfaction and average handling time
  • Stay updated with changes in processes and guidelines
  • Implement corrective actions to prevent recurring issues
  • Collaborate effectively within a team to enhance service delivery
  • Maintain a positive and professional attitude in all customer interactions

What you'll need

  • Education: Graduates with specified degrees or HSC (12th Pass)
  • Preference for candidates with international customer service experience in a voice role
  • Graduates with at least 12 months of experience in the contact center industry
  • Candidates with HSC (12th Pass) and a minimum of 18 months of experience are also eligible
  • Maximum of 12 years of experience in the contact center industry
  • Flexibility to work in rotational shifts, including night and midnight shifts
  • Educational backgrounds include B.Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (excluding IT & CS)
  • Recent graduates from the years 2023, 2024, and 2025 are encouraged to apply
  • All educational and employment documents should be readily available

Skills

Excellent English communication skills Strong team player attitude Good domain knowledge Ability to implement feedback Customer-focused mindset

Good to have

Experience with international clients Knowledge of key performance indicators Problem-solving skills

Benefits

  • Opportunity to work with a leading IT company
  • Training on job responsibilities and customer interaction techniques
  • Experience in a multicultural work environment
  • Supportive team atmosphere to foster personal and professional growth

Interested in this role?

It takes about two minutes. Free to apply — KijiJobs never asks candidates for money.

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Questions about this job

What is the International Voice Process – Customer Support in Mundra role at TCS?
The International Voice Process – Customer Support in Mundra position at TCS is a Full Time (Onsite) role based in Mundra. Experience: Up to 12 yrs. Key skills needed include Excellent English communication skills, Strong team player attitude, Good domain knowledge, Ability to implement feedback, Customer-focused mindset. Apply directly on KijiJobs to get started.
What is the salary for the International Voice Process – Customer Support in Mundra position at TCS?
The International Voice Process – Customer Support in Mundra position at TCS offers a salary of ₹25,000 – ₹45,000 per month. Additional benefits include Opportunity to work with a leading IT company, Training on job responsibilities and customer interaction techniques, Experience in a multicultural work environment, Supportive team atmosphere to foster personal and professional growth.
How do I apply for the International Voice Process – Customer Support in Mundra job at TCS?
You can apply for the International Voice Process – Customer Support in Mundra position at TCS directly through KijiJobs. Click the "Apply Now" button on this page, fill in your details and upload your resume. This listing is open until Nov 19, 2026.
How many jobs are currently available in Mundra?
There are currently 9 active job openings in Mundra on KijiJobs. Popular categories include Accounting (2), E-commerce (1), IT Solutions (1), IT Services / Customer Support (1). Browse all jobs in Mundra to find more opportunities.
How many Fintech jobs are available right now?
There are currently 399 active Fintech job openings listed on KijiJobs. Top hiring locations for Fintech roles include Chennai (2), Delhi (2), Dhanbad (2), Bhubaneswar (1). Explore all Fintech jobs to find your ideal role.
Are there Fintech jobs available in Mundra?
There are 1 active Fintech job opening in Mundra on KijiJobs. Employers hiring for Fintech in Mundra include TCS (1). View all Fintech jobs in Mundra to apply today.

Listing last updated

International Voice Process – Customer Support in Mundra

₹25,000–45,000 a month

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