About the role
As a Customer Service Executive, you will handle inbound calls, assist policyholders with their inquiries, and guide them through claims processes. Your role will be pivotal in ensuring customer satisfaction and retention. This position is perfect for individuals with strong communication skills and a passion for helping others. You will be part of a dynamic team that values teamwork and professional growth.
The ideal candidate will have prior experience in a customer-facing role, preferably in the insurance industry. You will receive ongoing training and support to excel in your role and contribute to the team's success. Our client offers a friendly working environment and opportunities for career advancement.
What you'll do
- Handle incoming customer calls regarding insurance inquiries
- Assist customers with policy information and claim submissions
- Resolve customer complaints effectively and efficiently
- Maintain accurate records of customer interactions
What you'll need
- Bachelor’s degree or equivalent experience
- Minimum 1 year of experience in customer service
- Strong verbal and written communication skills
Skills
Good to have
Benefits
- Health insurance and benefits
- Opportunities for professional development
- Flexible working hours
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