Wipro hiring an Application Support Executive from multiple locations of Andhra Pradesh to provide technical and customer support through inbound calls. The role focuses on resolving customer issues, entering accurate data, and meeting service level agreements (SLAs). This position is suitable for freshers and experienced candidates from Guntur who are willing to work in Wipro 24x7 environment.

Job Title: Application Support Executive / Technical Support Desk

Job Type: Full Time

Department: Application Support / Technical Support Executive

Shift: Rotational (24x7)

Industry: IT Services / Customer Support

Key Responsibilities as Customer Support job in Guntur

• Answer inbound calls and assist customers with technical and service-related issues
• Handle queries related to account access, lockouts, email updates, charges, and disputes
• Enter and update accurate customer details in the system
• Calm and assist customers facing urgent or sensitive issues
• Log incidents and escalate to the concerned team when required
• Process renewals and update records in the system
• Maintain daily logs and ensure proper documentation
• Follow process guidelines and meet service quality standards

Required Skills to Join Wipro in Guntur

• Good spoken and written communication skills in English
• Customer service and problem-solving skills
• Basic technical knowledge of MS Word, Excel, and other Office tools
• Ability to work in rotational shifts (24x7)
• Attention to detail and accurate data entry
• Experience with application support or help desk preferred

Eligibility Criteria to Apply IT support Jobs in Guntur

• Graduate or equivalent qualification
• Freshers and candidates with call center experience can apply
• Knowledge of application support desk is mandatory
• Experience with property management systems like Yardi Voyager is an added advantage

Why Join Us

• Opportunity for Guntur freshers to start their career in Wipro technical support
• Professional work environment
• Skill development and career growth opportunities

To Submit job application at Wipro visit - Wipro career page https://careers.wipro.com/job/Associate/57852-en_US